FAQs

A: For starters, we provide a broad range of services including personalized 1:1 time with our veterinary professionals in a pet-friendly comfortable environment for an exceptional experience for you and your pet. We also create a plan specifically designed for the individual needs of your pet and the tools to keep them healthy in-between primary care visits.

A: Primary pet care consists of basic and essential healthcare services provided to pets by vets to ensure their overall health and well-being. This includes routine check-ups, vaccinations, parasite prevention, nutrition advice, and treatment of minor illnesses or injuries provided by veterinarians. Primary pet care is similar to primary care for humans, where the goal is to maintain good health and catch any potential issues early.

A: As a Veterinary Primary Care clinic, we provide routine check-ups, vaccinations, genetic or breed based counseling, parasite prevention, flea/tick medication, heartworm, heartworm prevention, nutrition advice, behavioral consultation, age stage planning and care, allergy treatment, and treatment of minor illnesses or injuries.

Click here to review all pet wellness care services.

A: Our veterinarians have seen just about everything when it comes to pet care. Here's a list categorized by symptom, diagnosis, and management:

Skin Conditions   
- Symptoms: Itching, scratching redness, hair loss, rashes   
- Diagnosis: Skin scraping, allergy testing, biopsy   
- Management: Medicated shampoos, antihistamines, steroids, antibiotics, allergy injections, flea/tick prevention

Urinary Tract Problems   
- Symptoms: Frequent urination, blood in urine, straining to urinate   
- Diagnosis: Urinalysis, Palpation   
- Management: Antibiotics, diet change, increased water intake, referral

Ear Infections   
- Symptoms: Ear scratching, head shaking, discharge, odor   
- Diagnosis: Ear swab analysis   
- Management:  Ear cleaning, antibiotic or antifungal ear drops, anti-inflammatory medication

Dental Disease   
- Symptoms: Bad breath, drooling, difficulty eating, swollen gums, loss of appetite    
- Diagnosis: Oral examination, In house periodontal disease test    
- Management: Referral for dental cleaning, client education on at home care, prescription diet 

Eye Problems   
- Symptoms: Redness, discharge, squinting, cloudiness  
 - Diagnosis: Eye examination, fluorescein stain test, tonometry   
- Management: Eye drops/ointment, anti-inflammatory medication, referral

Joint and Mobility Issues   
- Symptoms: Limping, stiffness, difficulty getting up, reluctance to move   
- Diagnosis: Physical exam, bloodwork   
- Management: Pain relief medication, Librella, Adequan,  joint supplements, weight management, physical therapy

Behavioral Issues   
- Symptoms: Aggression, anxiety, excessive barking, inappropriate elimination   
- Diagnosis: Behavioral assessment, medical rule-out exams   
- Management: Behavior modification techniques, anti-anxiety medication, environmental enrichment, training referral 

If a condition is complex or severe, our primary care veterinarian may refer the pet to a specialist for further treatment.

A: We recommend the following vaccinations for all healthy adult dogs: Rabies, Distemper Parvo (DaPP/DHPP), Leptospirosis, Bordetella. Additionally, based on your pet’s lifestyle and geographic location, we might recommend the canine influenza vaccination, a Lyme vaccination, or even a rattlesnake vaccination.

A: Most definitely, and not just limited to the legally required vaccine. Protecting your cat from any illness they might be exposed to ensures a long, healthy life. Remember, even if your cat doesn’t leave the house, you do which could expose them to a health threatening issue. We recommend the following cat vaccines: Rabies, Feline Upper Respiratory, (FVRCP), and Feline Leukemia (FeLV).

A: Do we vaccine titer testing? Absolutely! If the titer tests come back with evidence that your pet does not need a vaccination, we will issue a certificate of titer’s present. Please note, this may not be sufficient for travel on some airlines or internationally.

A: Yes, because we need to ensure your pet is healthy enough to receive vaccines. Vaccinating a pet when they’re not well can lead to dangerous complications.

A: While we specialize in preventative healthcare, we partner with the best hospitals in the area so that we could refer you in times of an emergency. As a Vetted customer, you will have access to waived exam fees at any of our ER partners’ locations. In addition you can reach our veterinary professionals through the app chat for any questions.

A: Pet allergies are just one of the potential pet skin issue that you might encounter. A full exam will help us to determine which symptoms of pet allergies your pet is displaying, and help us identify if the issue is something else, like an infection or rash or if it is in fact a pet dermatology issue.

A: Shaking head, scratching/pawing at ears/face, rubbing head on objects, are common symptoms of ear infections in pets. If your pet has any of these signs, it’s time for an appointment!

A: Besides finding out the cool combination of breeds for your buddy, pet DNA testing provides information and clarity on the breed composition of your pet. All breeds have health issues that your pet could be susceptible to. We can use that information to formulate a care plan to keep your pet their healthiest as long as possible.

A: Absolutely! Our Vetted team can help you obtain a health certificate for domestic travel (within the US). Please refer here for our cost for a health certificate. If you need more information on traveling with your pet please visit USDA pet travel site to learn more about travel requirements for your pets.

A: Glad you asked! Vetted is a primary veterinary clinic that is dedicated to keeping your pet healthy. Vetted services can help you prevent stressful and costly health scares via proactive primary care services for your pet. We believe that healthy pets start with the pet parent. At Vetted we empower pet parents with the information and insights they need to give their pets their best lives possible.

A: We make it as convenient as possible. Contact us via email, phone or via chat on our app. Please visit here to find more information.

A: We certainly do! Most pet insurance companies reimburse the pet parent what they pay. We are happy to send records to insurance companies for their processing purposes.

A:  Vet Tech appointment includes any vaccines (aside from Rabies), heartworm testing, Cytopoint injections, anal gland expressions, nail trims, and ear cleanings.

A: A great experience from start to finish!

If you’re coming in person, our Pet care team will meet you at our daycare partner’s front desk. We’ll check weight and vitals on your pet, and then ask a few questions to establish a baseline of what’s going on with your pet. The Veterinarian will then perform an exam as well as administer any requested vaccines or services. Should you have any questions or want to discuss something with our veterinarian, you are welcome to do so at any time. Once we have completed the exam and requested services, our pet care team will get you checked out and you’ll be on your way. If you’re dropping off your pet, expect a call from our pet care team at the scheduled time of your appointment. They will ask a few questions, and confirm all requested services. Once we’ve completed the exam and services, the Vet will call to review any findings, followed by an email with your exam notes, your invoice, and a link to pay for your visit.

A: You can easily make an appointment by scheduling it here. Or you can book your appointment on our app.

A: We understand life happens, simply cancel or reschedule your appointment from the initial confirmation email, via the Vetted App, or by contacting the clinic.

A: If you have medical records for your pet, please email them to us at mckinney@vettedpethealth.com. If your pet has been seen at a previous clinic, let us know the name and we can request that the necessary paperwork be sent over on your behalf.

A: We email health aftercare plans to you and will also share via the vetted app.

A: Yes, absolutely! However, appointments are subject to availability so please book an appointment when possible to ensure your pet visit.

A: It’s really up to you and your schedule. In most cases we encourage you to join us in the exam room to experience our vet side manner. We also understand as a busy pet parent you might be in a time crunch and we are happy to have you drop off your pet if you coordinate daycare or boarding with the pet center. We’ll call or text with any updates, and send a summary of your appointment via email or through the Vetted app.

A: We accept Amex, Discover, Mastercard or Visa credit cards. We also offer a payment link for pet parents who are not present for their exam. If you have any questions on payment please let us know at mckinney@vettedpethealth.com

A: Prices vary depending on the type of care your pet needs. To learn more about our most in-demand services, visit our pricing page. 

‍Prior to any visit, you can contact us at mckinney@vettedpethealth.com to request a price estimate. We will be happy to provide a cost range based on the care scheduled for your pet.
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During your visit, you will receive a tailored price estimate based on your pet's health condition and our best recommendations for care. You can then decide whether you’d like to move forward with care. No charge will be made without your approval.

A: Please check directly with the pet resort to see all available offers.

A: Absolutely! If your pet is already scheduled at a partnered location, we would be happy to pull them out for care. We’ll contact you directly with updates.

A: No, but we highly recommend it. Downloading the Vetted app ensures that you have all the tools, records, and access to everything related to your pets preventative healthcare. You can schedule an appointment without downloading the app but it is always recommended that you have the app downloaded to your phone to easily access all your pet’s health records in one place.